Most Common Support Ticket Questions
When dealing with issues with RUA Blog Subscriber plugin, please realize that each persons web server setup can be different. They can having different versions of software installed and running their servers. Also, each persons WordPress website is different. They have different themes and different plugins running. Some themes or plugins can interfere and cause conflict with each other. So sometimes, this can be the underlying problem. Most of the time, we can figure out and fix the issue.
RUA Blog Subscriber plugin is NOT a plugin that you can just install and activate and it works right out of the box. There are some steps you have to follow in order to setup the plugin to get it to work correctly. Please follow the documentation step by step in order to get RUA plugin working successfully. If you need help, we are here for you. Please feel free to send a support form below if you need further assistance.
Please read the most common support ticket questions below. If you are still having issues, please fill out the support form below.
Subscribe Page is showing cannot be found
Subscribe Page is showing cannot be found or Subscribers cannot be verifed. This is the # 1 most common question. The # 1 reason why is the Subscribe page was not set up correctly. Please go to the documentation located here http://ruablogsubscriber.com/rua-pro-documentation/ and follow the steps.
Reasons WHY the Subscribe Page was not set up correctly.
- User did not name the Subscribe page correctly upon creation. The Subscribe page MUST be named exactly as such ‘Subscribe’.
- User did not use the Subscribe template upon creating the Subscribe page. You MUST use the Subscribe template for the page. There is special code within the Subscribe template that gets the users email address and key, compares it to the one in the database and if successful, then saves the subscriber to the database table.
- User placed text or other shortcode in the Editor of the Subscribe page upon creation. The Subscribe page is reserved for the RUA plugin and cannot have anything on it.
Subscribers Form Does not Work.
My Subscribers Form does not work. Usually this happens if you place the Subscriber Form on the same page with another subscriber form such as having the Subscriber Form in the sidebar and then have it on a page with the Subscriber Form in the sidebar. The Subscriber Form needs to be on a page by itself.
Subscribers do not receive Emails.
Subscribers do not receive emails. First off, every person’s server setup is different. Also, some customers must use SMTP plugins to send email. The RUA plugin does not work on all SMTP plugins. If you are using an SMTP plugin and would like to know if it works with RUA plugins before you buy, just send us a support ticket with the SMTP plugin you are using and we will test it for you before you purchase RUA.
Now before you decide that the plugin is broken or has bugs lets test your web server and see if it is setup to handle sending emails. Go to your WordPress admin and install and activate the ‘Check Email’ plugin. After you install and activate it, go under the Tools menu and you should see Check Email. Click on the link and send yourself a test email. If you did NOT receive an email, then contact your Web Hosting Provider to see why you web server is not sending emails. If you DID RECEIVE an email successfully, then please send us a Support Ticket.
User cannot Unsubscribe
User cannot Unsubscribe. This is usually because the Unsubscribe page was not setup correctly.
Reasons WHY the Unsubscribe Page was not set up correctly.
- User did not name the Unsubscribe page correctly upon creation. The Unsubscribe page MUST be named exactly as such ‘Unsubscribe’.
- User did not use the Unsubscribe template upon creating the Unsubscribe page. You MUST use the Unsubscribe template for the page. There is special code within the Unsubscribe template that gets the users email address and changes their status to unsubscribed.
- User placed text or other shortcode in the Editor of the Unsubscribe page upon creation. The Unsubscribe page is reserved for the RUA plugin and cannot have anything on it.
Every time I edit a post, emails are sent.
The way WordPress is setup, they have multiple status for posts. You can write a post and place it in a draft status until you are ready to publish. RUA LIte uses the default WordPress Published Post function to send emails whenever a post is published. WordPress thinks that if you already have a Post in the Published status and you go in and Edit the Post, WordPress thinks you just added some new information so lets send emails to your subscribers. So if you are running the LIte Version and do not want to have emails sent when you edit your post, just keep your post in the DRAFT status until you are finally ready to Publish it to the world.
RUA Pro version uses some custom coding to bypass the way WordPress Publish Post functions work by sending only 1 email to your subscribers on the very FIRST Publish of your post.
RUA Blog Subscriber Pro comes with an annual license for one site domain at a price of $19.99 US dollars. Yearly renewals are done at 50% off. Yearly licenses comes with all updates, any new features and support.
RUA SUPPORT FORM
If you do not find an answer from the support questions above, and you have read and followed the RUA Plugin Documentation on correctly setting up the RUA Plugin and still have an issue, please fill out the support form below and we will gladly help you. We pride ourselves in customer service. Give us a chance to help you with the issue. If we cannot fix your issue, we will gladly refund your money if you purchased the Pro version within 30 days of purchase.